This Privacy Policy explains how AK Law Solicitors (“we”, “our”, “us”) collect, use and protect your personal information. It applies to our website, services and all interactions you may have with us.
Privacy Policy
Information you provide us
When you contact us or complete forms on our website, you may provide personal information such as your name, email address, phone number or other details relevant to your enquiry. By submitting this information, you consent to us contacting you in relation to your enquiry.
If you opt in to our mailing list, your information will be used solely by us and will never be sold or shared with third parties for marketing purposes. You may unsubscribe at any time.
Information we collect about website visitors
During your visit to our website, we automatically collect certain technical information, including pages viewed and cookies placed on your device. Cookies help us improve website functionality and recognise returning visitors.
We may also collect anonymised statistical data such as IP address, browser type and operating system for internal analysis. This information does not identify individuals.
Cookies
Cookies are used to enhance your browsing experience and ensure our website functions properly. Some cookies are essential for website performance.
You may manage cookie settings through your browser. Blocking essential cookies may prevent parts of the website from functioning correctly.
Information we collect about you
We may collect personal information to:
Provide services and respond to enquiries
Manage our relationship with you
Communicate legal updates or event invitations (with your consent)
Deliver requested information
Process billing and payments
Handle complaints
Meet legal and regulatory obligations
Improve our website and services
We collect data through:
Emails, written correspondence or telephone calls
Online forms or web-based enquiries
Automated tools such as cookies
We will never sell your personal information. We may share it only where required by law or with authorised service providers essential to our operations.
Purposes, legal bases and third-party sharing
Purpose: To manage our relationship with you, provide services and respond to enquiries.
Legal Basis: Contractual necessity.
Third Parties: None unless required for service delivery.
Purpose: Billing and payment processing.
Legal Basis: Contractual necessity.
Third Parties: Government VAT and tax authorities; external auditors.
Purpose: Communicating legal updates, newsletters and event invitations.
Legal Basis: Consent.
Third Parties: Email delivery platforms (UK-based).
Purpose: Providing support by telephone (calls may be recorded for monitoring and training).
Legal Basis: Contractual necessity.
Third Parties: Secure telecom providers.
Purpose: Responding to complaints.
Legal Basis: Legal obligation.
Third Parties: Legal or regulatory bodies where appropriate.
Purpose: Monitoring website usage to improve services.
Legal Basis: Legitimate interests.
Third Parties: Secure analytics providers.
Where we store your personal data
Your data is stored within the UK on secure servers. We take reasonable steps to ensure your information is treated safely and in accordance with this Policy. While online transmission can never be completely secure, we follow strict procedures to prevent unauthorised access once your information is received.
Your rights under data protection law
You have the following rights:
Right of access – to request a copy of personal data we hold about you.
Right to rectification – to correct inaccurate or incomplete data.
Right to erasure – to request deletion of your data (subject to legal obligations).
Right to restrict processing – to limit how your data is used in certain circumstances.
Right to object – to object to processing based on consent or legitimate interest.
Right to data portability – to request transfer of your data to another organisation.
To exercise any of these rights, please contact us using the details on our website
Data security
We maintain a comprehensive data management and information security framework, including:
Data protection assessments for all IT systems
Measures to ensure confidentiality, integrity and availability of personal data
Staff training in information security and confidentiality
Security features to protect our website and digital systems
Changes to this privacy policy
Any updates to this Policy will be posted on our website.
Information Commissioner’s Office
AK Law Solicitors is registered with the ICO under reference ZA191699.
If you have concerns about how your data has been handled, you may contact the ICO:
Wycliffe House, Water Lane, Wilmslow, SK9 5AF